Computer Professionals — Electronics Store in Salmon Arm

Reviews of Computer Professionals

• William

  Added 2015.02.21

  Each of our business computers were bought at Computer Professionals. Dave and the staff have always been helpful and the products are second to none. Good to have a local business based on service and quality.
• Wyatt

  Added 2015.01.11

  A “Manufacturer’s Warranty” is just what it says, a performance guarantee put forth by the manufacturer, not by the reseller. The term of the warranty of the laptop the Wiebe’s purchased is spelled out on the in-store informational flyer, on the box the laptop went home in, in the Warranty Information brochure included with the laptop, on the invoice that the Wiebe’s received and on a sticker placed on the laptop’s palm rest by the manufacturer. All state that the Manufacturer’s Warranty extends 12 months from the date of purchase. That is a total of 5 written definitions of the warranty that were provided to the Wiebe’s. In addition apparently the laptop was shipped back to the manufacturer to repair some damage under the “Accidental Damage Protection” provisions of Asus’s excellent warranty. At that time the Asus customer service representative would have asked for the unit’s purchase date, and confirmed the warranty provisions to the customer.
• Gavin

  Added 2014.11.22

  I have dealt with them on several occasions and all I can say is Great support. They are always willing to give me information and help in anyway they can. Not to mention getting me the motherboard and parts I want at a comparable price to online shopping :) . It's been a while but they truly deserve this review.
• Carter

  Added 2014.08.05

  At Computer Professionals we “bend over backwards” to make our customers happy. For 25 years we have built our business on customer satisfaction. In a small community we believe this is the only way to survive. We deal with our customers in an honest and forthright manner and expect they will do the same in return.
• Ashton

  Added 2014.07.31

  At the time the laptop was purchased, I was told by the customer that they were purchasing it from us because our price was far lower than the other stores they had shopped at. In addition to a competitive price, we provided setup services at no charge. A month after the purchase, Mr. Wiebe tried to return the laptop, indicating that there was something wrong with it. When we started the laptop up at that time and asked him to explain what was wrong with it, he pointed out some issues in the web browser, it turned out he was just not familiar with some of the functions, and he was provided with instructions to overcome the issues. He then changed his story saying that he found the laptop elsewhere, at a lower price, and wanted us to price match, a month after purchase, as we have not similar price protection from our suppliers we were unable to comply with his request. Finally Mr. Wiebe said that he wanted to return the unit because he wanted to buy another brand of laptop. Again as we are unable to return a laptop to our suppliers that is functioning perfectly, we could not return the unit.
• Charles

  Added 2014.07.05

  5 Stars thank you.
• Kyle

  Added 2014.01.21

  Brought my computer in because it would not power on at all and it took them all of an hour to fix. Even though it was a minor problem I had tried everything I could think of. they could have easily lied and kept it for a day or two and make some excuse as what was wrong. Geeks quad from best buy does that, so nice to see a reliable and honest computer repair in salmon arm.
• Ryan

  Added 2013.07.29

  Bought a laptop, was told multiple times that the computer had a 2-year manufacturers warranty, both on the phone and in person. I paid a premium for the service and the warranty. I would not have purchased the computer at the premium price if it was not for the long warranty. At 22 months into my warranty I had an issue with the computer and took it to Computer Professionals, as they had advised me to do when I purchased the laptop. I was then told the computer only had a twelve-month warranty. They refused to do anything for me and told me I should have looked at the receipt (which I only received AFTER the purchase). I am extremely disappointed that my choice to support a small, local business resulted in a premium price for service that did not exist. I will not buy from this store again.
• Jacob

  Added 2013.05.04

  My name is David Moen, I own Computer Professionals, and I would like to respond to this review. First of all, I am sorry Mr. Wiebe is unhappy, but in my opinion he is being unrealistic.
• Dominic

  Added 2013.04.08

  It was likely that, at the time of purchase, it was explained to them that by paying for the purchase on their credit card, the credit card company would likely extend the standard warranty for an additional year. This would have to be explored with the credit card company, not the laptop manufacturer, nor with Computer Professionals.